Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

1.1 Personal Data

Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information that you voluntarily give to us when you register with our website, make a reservation, or when you choose to participate in various activities related to our services. You are under no obligation to provide us with personal information, with the understanding that your refusal to do so may prevent you from engaging in certain hotel-related activities.

1.2 Derivative Data

Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

1.3 Financial Data

Financial information, such as data related to your payment method (e.g., credit card number, card brand, expiration date) that we may collect when you purchase, order, or reserve from our hotel. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly with any questions you may have.

1.4 Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access our website from a mobile device.

2. How We Use Your Information

We may use the information we collect about you for a variety of purposes, including to:

• Process and manage your reservations and requests
• Complete transactions and send related information, including confirmations and invoices
• Send administrative information, such as updates to our terms, conditions, and policies
• Respond to customer service requests and support needs
• Administer promotions, contests, surveys, or other website features
• Send you promotional offers and marketing communications if you have opted in to receive them
• Understand how our visitors use our website and improve user experience
• Protect our website, diagnose problems, and prevent fraudulent activities

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

3.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.3 Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

3.4 Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

5. Your Rights Regarding Your Information

You have certain rights regarding the personal information we collect about you:

• Right to Access – You have the right to request copies of your personal information.
• Right to Rectification – You have the right to request that we correct any information you believe is inaccurate and to complete information you believe is incomplete.
• Right to Erasure – You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing – You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

6. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the website, which is incorporated into this Privacy Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in our discretion. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.